🚚 Free shipping on orders over $75↩︎ 30-day hassle-free returns📍 Showroom in Austin, TX
⌨️ Keyboards🖱️ Mice🎧 Headsets🎮 Controllers🖥️ Monitors🎙️ Streaming & Audio🧩 PC Components🧭 Desk & Keycaps🕹️ Consoles, VR & Laptops
HomeWarranty

Warranty

You bought it from us, so you deal with us.

Terms by category

CategoryTerm
Trail Series keyboards, mice, headsets, controllers2 years
Monitors3 years, zero-bright-pixel for the first year
Graphics cards, cases, prebuilt PCs3 years parts & labor
Aurora liquid cooling5 years, including leak coverage for connected components
Keycaps, desk mats, cables1 year

How a claim works

  1. Email support with your order number and a short description (a video helps).
  2. We troubleshoot with you — many issues are firmware or a setting, and we would rather fix it today than ship a box.
  3. If it is a fault, we send a replacement or a prepaid label for repair. Cross-shipping is available for items under $300.

What is not covered

Liquid damage, physical damage from drops, modifications beyond the manufacturer's intended use (hot-swapping switches and keycaps is intended use), and normal cosmetic wear.